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1. Supplier identification is a site operated by Nitrotek Ltd.

We are registered in the United Kingdom under company number 05070618 and with our registered office at 4th Floor Goyt Mill, Upper Hibbert Lane, Marple, Stockport, SK6 7HX, UK

2. Privacy Policy & Cookies

We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address we may occasionally update you on news and special opportunities via e-mail. You can opt out of these at any point by clicking the unsubscribe link in the email.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.
Strictly necessary cookies - These are cookies that are essential to the operation of our website.

Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.

Functionality cookies - These cookies are used to recognise you when you return to our website.

Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

A)    The IP address of your computer.
B)    The referring website from which you have got to our website from.

The reasons for this are:

A)    To make ongoing improvements to our website based on this data.
B)    To see our most popular sources of business.

3. Limit Of Liability

We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on the website or related adverts, which may contain technical inaccuracies or typographical errors including information obtained from live support operators and via email.

However, this provision does not affect your statutory rights and remedies.  

Please note all specification and colours on our products are subject to change without notice. This does not mean that we will send you something different to what you have ordered it simply means that we have new products and versions of our products coming in all the time so e.g. we may have a model available in only yellow which you order and receive and then a couple of weeks later we bring out the model in a red colour.

All items are subject to availability. We will inform you as soon as possible if the product you have ordered is not available and we may offer an alternative product of equal or higher quality and value.

4. Right To Cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of fourteen working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (for UK customers we include a pre-paid return label with your order that may be used to return goods for free) as soon as possible once you have canceled the contract. Any free gifts sent with the order must also be returned.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of receipt of the returned goods.

5. Notices

All notices you send us must be sent to the contact details on our contact page. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

6. Refusal Of Service

We reserve the right to refuse to supply any order placed without giving a justification. Placing an order via our web site does not constitute a contract until goods are dispatched from our premises.  We reserve the right to cancel any sale after charging and prior to the goods leaving our premises, in which case a full refund of any amounts already charged will be made.

7. Mistakes & Corrections

Due to the size of our site, it is possible at times that products may be incorrectly listed that are no longer available, have had a specification change, or are no longer available at the listed price. It is also possible for an incorrect price to be entered during the ordering process.  We reserve the right to refuse to serve in these instances.

8. Missing/Delayed Deliveries


If you do not receive delivery by the expected delivery date please get in touch immediately so the courier can be contacted as failed deliveries have to reported within 5 days of us sending the goods.
In the unfortunate event your goods go missing then as soon as you inform us the courier will be contacted, once the courier confirms the goods are missing and it has been reported within the correct time frame a claim will be raised and the goods will then be resent to you.
If goods are disputed as delivered, this is where the courier says they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then the courier will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the delivery driver, unfortunately in this very rare situation the goods cannot be resent until the courier raises a claim.

Royal Mail:

If you do not receive delivery by the expected delivery date please get in touch immediately so the order can be. In the unfortunate event your goods go missing Royal Mail will only raise a claim after 15 working days have passed from the date of dispatch. During this period our hands are tied and we must simply wait, as "lost" packages are often redelivered or returned to sender during this time. Once this has passed then if the goods are still undelivered your order will be resent.
If goods are disputed as delivered, this is where Royal Mail say they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then they will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the Postman, unfortunately in this very rare situation the goods cannot be resent until the Royal Mail raises a claim.

9. Intellectual Property Rights

All and any Intellectual Property Rights in connection with the Products on  on our website, banners and advertisements shall be owned by us absolutely.

10. Indemnity

You agree to indemnify, defend and hold harmless, Nitrotek LTD, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

11. Import Duty

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

12. Damaged/Incomplete Deliveries

If the goods you receive are damaged you must inform us immediately so that the damage can be reported to the courier. We have to report any damage to couriers within 3 days of receipt or a claim cannot be raised. You are entitled to a reasonable opportunity to examine the goods and we would say that this is a reasonable amount of time for customers to have checked their goods for damage therefore any reports of damage or incomplete deliveries need to be reported within 2 days of receipt.
We do not accept minor marks and damage on the packaging you receive due to shipping and handling as a fault, but we will where possible attempt to replace the damaged  packaging. This is at our discretion.
We strongly advise you that if a courier delivers a parcel to you and you do not have time to check the goods there and then for damage then you should always sign for the goods as unchecked. This is not an essential requirement as if you do sign without stating unchecked and then find damage on inspection of the goods we can still make a claim with the courier if you let us know within a reasonable amount of time as stated above it just makes things our end a lot easier in the claim process if customers sign for the goods as unchecked so that the courier doesn't argue that the goods were except in good condition.

13. Free Gifts

A free gift is offered with every order over £50. There is one Free gift only offered with each order. Should you return goods that bring your original order below £50 then the free gift will also need to be returned in order to receive a refund. You cannot return the free gift on its own for a refund or credit for its value.

14. Complaints Procedure

If you have any complaints regarding our staff or a service that has been provided then please email us via this contact form.

15. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.